Returns
Our policy lasts 30 days for a refund or exchange. Within 31-50 days we will offer you in-store credit for equivalent value.
To be eligible for a refund or exchange return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
Bluetooth products.
Gift cards.
Clearance/sales items.
Shipping & Handling charges are non-refundable. Not Responsible for Return to Sender packages, which can take up to 60 days to receive. Returns cannot be processed until the package is received.
To complete your return, we require a receipt or proof of purchase, a picture of your product, and a brief description of your issues. This will make the process go quickly and smoothly.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Products with signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sol.taylor215@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sol.taylor215@gmail.com and send your item to 5980 Memorial Road, Allentown PA 18104, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to 5980 Memorial Road, Allentown PA 18104, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
DISCLAIMER, RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: Defense Divas is not responsible for any physical harm or damage from the use or misuse of self-defense devices including a stun gun or Taser purchased from us.
By purchasing a self-defense device, including a stun gun or Taser from us you understand that Taylor's Discount Supplies does not warrant that you may legally purchase, possess, or carry these products according to any state or local laws. You also acknowledge that you have determined their legality before purchasing and that you are an adult of at least 18 years of age and under no legal disability.
By purchasing a self-defense device, including a stun gun or Taser from Taylor's Discount Supplies , the buyer warrants that he/she is in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of the item. The buyer expressly agrees to indemnify and hold harmless Taylor's Discount Supplies for all claims resulting directly or indirectly from the purchase, ownership and use of the item in compliance or violation of federal state and local laws or regulations.
